Wellcome and thank you for participating in our survey. Your comments will help us improve the service we provide Please read each question and the possible answers carefully before responding. Survey results are processed anonymously. Also, remember that there is no right or wrong answer; the most important thing is for you to answer as honestly as possible. We want to know what you think about the DiR website.

Q1	Rate this website on a scale of 0 to 10, a 0 meaning “I DON’T LIKE IT AT ALL” and a 10 meaning "I LIKE IT A LOT". Use one of the intermediate scores if your answer is somewhere in between.
		Don't like it at all     0		1		2		3		4		5		6		7		8		9		Like it a lot   10

Q2	Next, rate a series of aspects about this website. Indicate how much you AGREE or DISAGREE with the following statements about the DiR website. This website...
		Strongly agree		Fairly agree		Neither agree nor disagree		Fairly disagree		Strongly disagree
	Is easy to explore; its intuitive
	Offers useful information
	Has an attractive and modern design
	Is fast and dynamic
	Meets my needs and interests
	Can be trusted

Q3	And what is your decision? Pick the option that comes closest:
		Join DiR online
		Join DiR at the club
		Not join DiR, neither online nor at the club

Q4	Please tell us what your main reasons are for joining DiR through our website...
		It's easier
		It's faster
		Lets me make better choices
		Offers complete information
		Someone recommended it
		Other reasons

Please, specify

Q5	Indicate the main reasons why don't you want to join DiR online...
		I prefer NOT to reveal my personal information
		I prefer NOT to reveal my bank account information
		I prefer dealing directly with salespeople
		I prefer to visit the facilities before joining
		The website doesn't provide enough information
		I see no advantage in using the website
		The website doesn't work correctly
		The website isn't clear; it's not easy to understand or explore
		Other reasons

Please, specify

Q6	Indicate  the main reasons why you don't want to join DiR... (Please read all the options before answering)
		I prefer other gyms
		Not a good value for the money
		The price; it's expensive
		Doesn't have any attractive offers
		I don't like the facilities
		Lacks equipment
		I don't like the directed activities offered
		The schedule
		Because of the quality of the monitors/trainers
		Too many people go there
		It has a bad reputation
		I don't identify with the type of people that go there
		Because of a bad experience in the past
		I don't like the service it provides
		I don't like how I was treated by the staff (customer services, monitors, maintenance, etc.)
		Other reasons

Please specify

Q7	You've commented that you find it expensive. Why is that?

Q8	You've commented that you had a bad experience. What happened?

Q9	Tell us what your main reasons are for choosing DiR over other gyms...(Please read all the options before answering)
		Offers better value for the money
		Recommended (friends, relatives, etc)
		The special offers, promotions and/or gifts
		Its services
		Because it's well-known; it's trendy
		I like its facilities
		Because of the directed activities it offers
		Because it's prestigious
		Because it has qualified monitors/trainers
		Convenience (it's close to home, work, etc.)
		Because the price is affordable
		Because of the variety of services (fitness, wellness, nutrition, etc.)
		Because friends, colleagues, relatives, etc., go there
		Because I identify more with the type of people who go there
		Because of the flexible schedule
		Because of the variety of prices and programmes
		Other reasons

Please, specify:

Q10	Have you ever been a member of DiR?
		Yes
		No

Q11	How long ago did you stop going?
		Less than 6 months ago
		Between 6 months and 1 year
		More than year ago

Q12	Please tell us why you cancelled your membership at DiR...
		To change to another gym
		A change in my life (home, work, maternity, etc...)
		It isn't a good value for the money
		The price; it's expensive
		I didn't like the facilities
		I didn't like the directed activities available
		Out of boredom, a lack of motivation
		Not attending
		Certain facilities were missing
		The timetable
		The quality of the monitors/personal trainers
		It was far from home, work, etc.
		Too many people go there
		I don't identify with the type of people who go there
		Because of a bad experience in the past
		It didn't provide a good service
		Because of a health problem, an injury, etc.
		Other reasons

Please specify

To finish, please answer the following questions for us to carry out a statistical analysis of the survey

Q13	Gender:
		Male
		Female

Q14

Please, tell us your age:

Q15	Please indicate your main objectives for joining a gym (Choose a maximum of 3 options)
		For aesthetic reasons (stay in shape, lose weight, etc.)
		Improve my endurance, be in shape
		Build muscle mass
		Relax, unwind
		Tone up
		Have fun
		For health
		Doctor recommended it
		To meet people, make friends
		Other reasons

Please specify

Q16	What DiR activities and/or services are you most interested in:
		High intensity directed activities (floor and/or pool)
		Mid-level intensity directed activities (floor and/or pool)
		Low-level intensity directed activities (floor and/or pool)
		Muscular fitness
		Cardiovascular fitness
		Pool (swimming)
		Dance (Batuka, Belly dancing, etc.)
		Paddle/squash
		Personal trainer service
		Heated pools, etc. (sauna, spa, hydro massage, jacuzzi, etc.)
		Beauty services and/or physiotherapy
		Nutrition service
		None

Q17	What is your highest level of completed education...
		Low (basics)
		Middle (vocational, pre-university)
		High (university degree/higher)

Q18	What do you do?
		Student
		Retired-pensioner
		Salaried employee
		Sefl-employed
		Housewife
		Other

Q19	Did you come across any problems in this questionnaire? Help us make it better:

THANK YOU FOR YOUR HELP To finish the questionnaire and receive your gift, click on "SAVE"

Grup DiR, in accordance with Organic Law 15/1999, dated 13 December, on the Protection of Personal Data (Protecció de Dades de Caràcter Personal - “LOPD”) and Law 34/2002, dated 11 July regarding information services and e-commerce, hereby informs you that this survey is anonymous and no personal information gathered in this survey will be given to third parties nor will it be used for publicity purposes.